Please read all these terms and conditions:

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. 

Application:

1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you).  We are Countrydale with email address of: support@countrydale.co.uk;  (the Supplier or us or we).
2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions.

Interpretation:

3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
4. Contract means the legally-binding agreement between you and us for the supply of the Goods;
5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
8. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
10. Website means our website countrydale.co.uk on which the Goods are advertised.

Goods:

11. The description of the Goods is as set out in the Website, catalogs, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
13. All Goods which appear on the Website are subject to availability.
14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information:

15. We retain and use all information strictly under the Privacy Policy.
16. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale:

17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
18. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
19. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
20. Any quotation is valid for a maximum period of 30  days  from its date, unless we expressly withdraw it at an earlier time.
21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment:

23. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
24. Prices and charges include VAT at the rate applicable at the time of the Order.
25. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Delivery:

26. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Purchase is entered into.
27. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the protection policy at an end if:
    1. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
    2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
28. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
29. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
30. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
31. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
32. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
33. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
34. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title:

35. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
36. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal, returns and cancellation:

37. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
38. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
    1. foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;
    2. goods that are made to your specifications or are clearly personalised;
    3. goods which are liable to deteriorate or expire rapidly.
    4. goods that have the value of £42 or less.
39. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
    1. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to cancel

40. Subject as stated in these Terms and Conditions, you can cancel and have a refund if this contract has not been sent out for delivery yet.
41. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
42. You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer's decision to cancel the Contract on our website countrydale.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.
43. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation in the cancellation period

45. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Deduction for Goods supplied

46. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of reimbursement

47. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
    1. 14 days after the day we receive back from you any Goods supplied, or
    2. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
48. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
49. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

50. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
51. For the purposes of these Cancellation Rights, these words have the following meanings:
    1. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
    2. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

Conformity and Guarantee:

52. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
53. Upon delivery, the Goods will:
    1. be of satisfactory quality;
    2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
    3. conform to their description.
54. It is not a failure to conform if the failure has its origin in your materials.
55. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer's guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

Successors and our sub-contractors:

56. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party:

57. In the event of any failure by a party because of something beyond its reasonable control:
    1. the party will advise the other party as soon as reasonably practicable; and
    2. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below.

Privacy:

58. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
59. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy https://https://https://countrydale.co.uk/pages/privacy-policy.
60. For the purposes of these Terms and Conditions:
    1. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
    2. 'GDPR' means the UK General Data Protection Regulation.
    3. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.
61. We are a Data Controller of the Personal Data we Process in providing Goods to you.
62. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    2. we will only Process Personal Data for the purposes identified;
    3. we will respect your rights in relation to your Personal Data; and
    4. we will implement technical and organisational measures to ensure your Personal Data is secure.
63. For any enquiries or complaints regarding data privacy, you can e-mail: support@countrydale.co.uk.

Excluding liability:

64. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints:

65. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
66. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
67. We try to avoid any dispute, so we deal with complaints in the following way: Please contact support@countrydale.co.uk where our customer experience team can swiftly deal with any complaints.

Countrydale Rewards Program Terms & Conditions:

These Terms & Conditions apply to the Countrydale Rewards Program. By creating an account, earning points, redeeming points, referring a friend, or taking part in any rewards activity, you agree to these terms.

Please read these terms alongside our Website Terms & Conditions, Privacy Policy, Returns Policy, and any other offer-specific terms shown on our website.

1. About the Countrydale Rewards Program:

The Countrydale Rewards Program allows eligible customers to earn points through selected purchases, referrals, and rewards activities. Points can then be redeemed for eligible rewards, discounts, or offers made available by Countrydale.

The program is free to join and is available through an eligible customer account on our website.

2. Eligibility:

To take part in the Countrydale Rewards Program, you must:

• have a valid Countrydale customer account;

• provide accurate account information;

• be acting as an individual customer and not for resale, trade, fraudulent, or commercial misuse purposes;

• comply with these Terms & Conditions.

We reserve the right to refuse, suspend, or remove access to the Rewards Program where we reasonably believe an account has been misused, duplicated, created fraudulently, or used in breach of these terms.

3. How to Join:

You can join by creating a free account on our website through the rewards pop-up or account registration process.

Once signed in, you can begin earning points on eligible purchases and selected rewards activities.

4. How to Earn Points:

You can earn points by shopping with us, referring friends, and completing selected rewards activities.

Unless stated otherwise, the standard earning rate is:

• 5 points for every £1 spent on eligible purchases;

• 500 points for referring a friend;

• your referred friend may also receive a 500-point reward, subject to the referral conditions shown at the time.

Points are calculated on eligible spend only. Delivery charges, taxes, gift cards, returned items, cancelled orders, discounted amounts, or any other excluded items may not qualify for points unless we clearly state otherwise.

Countrydale may add, remove, or update the ways points can be earned at any time. The latest details will always be shown on our Loyalty page.

5. Rewards Activities:

From time to time, we may offer points for completing selected tasks or activities, such as signing up, engaging with our website, referring a friend, or taking part in other rewards actions.

Activity-based points may be subject to approval, verification, or a pending period before being added to your balance.

We reserve the right to withhold, cancel, or remove points where an activity is incomplete, duplicated, suspicious, fraudulent, or does not meet the stated requirements.

6. Pending Points:

Points may take a few minutes to appear while we process your purchase or activity.

Some points may also be held in a pending status before being added to your available balance. Pending points cannot be redeemed until they have been approved and released.

7. Redeeming Points:

Once you have collected enough points, log into your account and visit the “Redeem” section.

You can choose how many points you would like to redeem using the available redemption options. Once selected, a discount code will be generated for use at checkout.

Discount codes created through the Rewards Program:

• can only be used on eligible purchases;

• must be used before they expire, where an expiry date is stated;

• cannot be exchanged for cash;

• cannot be applied retrospectively to previous orders;

• may be subject to minimum spend, product exclusions, or other restrictions shown at the time of redemption.

8. Using Points with Other Discounts or Offers:

Points cannot be used alongside other discounts, codes, promotions, or offers unless Countrydale is running a specific promotion that allows this.

Any eligible promotions will be clearly communicated.

9. Points Expiry:

Points must be used within 12 months of being awarded.

After this 12-month period, unused points will expire and your points balance may be reset. Expired points cannot be reinstated, exchanged, refunded, or transferred.

10. Returns and Refunds:

If you return an order, any points earned from that purchase will be removed from your balance.

If you used points on the returned order, those points will be added back to your account once the return has been processed, unless otherwise stated or where the return does not meet our Returns Policy.

Refunds will be processed in line with our standard Returns Policy.

11. Cancelled Orders:

If your order is cancelled, any points earned from that purchase will be removed from your balance.

If you used points on the cancelled order, they will be returned to your account once the cancellation has been processed.

12. Referral Rewards:

Referral rewards are only available where the referred customer meets the referral requirements shown at the time.

Referral points may be removed if you, or someone you referred, cancels, refunds, returns, or fails to complete a qualifying purchase.

Referral rewards must not be used for self-referrals, duplicate accounts, fake accounts, bulk referrals, spam, misleading promotions, or any other misuse of the program.

Countrydale reserves the right to cancel referral rewards and suspend accounts where referral abuse is suspected.

13. No Cash Value:

Points have no cash value and cannot be exchanged for money, credit, gift cards, or any other alternative unless we expressly state otherwise.

Points are promotional only and do not form part of any legal currency, stored value, or financial product.

14. Non-Transferable Points:

Points are non-transferable and can only be used by the account holder who earned them.

Points cannot be sold, gifted, combined with another account, transferred to another person, or moved between accounts unless Countrydale agrees in writing.

15. Sale Events, Black Friday, and Promotional Periods:

We reserve the right to pause, limit, amend, or suspend the Rewards Program during sale periods, including Black Friday and other promotional events.

We also reserve the right to limit the number of points earned on purchases made during sale events or promotional periods.

Any temporary changes will apply for the duration of the relevant sale or promotion and may be shown on our website, Loyalty page, or at checkout.

16. Program Changes:

Countrydale may update how points are earned, redeemed, or rewarded from time to time.

We may also change, pause, or withdraw parts of the Rewards Program where necessary for operational, commercial, legal, technical, fraud prevention, or customer experience reasons.

Where possible, we will update our Loyalty page with the latest details. Continued use of the Rewards Program after updates are published means you accept the updated terms.

17. Account Closure and Unenrolment:

If you no longer wish to take part in the Rewards Program, please contact us at support@countrydale.co.uk and request to be unenrolled.

Once removed from the program, any points you have collected will be lost. If you choose to rejoin later, your points balance will start again from zero.

If your Countrydale account is closed, suspended, or deleted, any unused points may also be removed.

18. Misuse, Fraud, and Account Suspension:

We reserve the right to suspend or remove points, cancel rewards, refuse redemption, or close a rewards account where we reasonably believe there has been:

• fraud, attempted fraud, or dishonest activity;

• misuse of referrals, discounts, codes, or rewards;

• creation of duplicate or fake accounts;

• abuse of returns, cancellations, or chargebacks;

• use of the program for resale, trade, or commercial purposes;

• breach of these Terms & Conditions.

Where points or rewards have been issued in error, we may correct the error and adjust your balance.

19. Technical Issues:

We will do our best to keep the Rewards Program available, but we cannot guarantee that it will always be uninterrupted, error-free, or available at all times.

If a technical issue affects points, rewards, or redemption, we may correct balances, cancel incorrectly issued rewards, or reissue valid points where appropriate.

20. Privacy and Personal Data:

We may process personal data in connection with the Rewards Program, including account details, purchases, points activity, referrals, and redemption history.

Personal data will be handled in accordance with our Privacy Policy.

By taking part in the Rewards Program, you acknowledge that we may use relevant account and purchase information to administer points, rewards, referrals, fraud prevention, and customer support.

21. Marketing Communications:

Joining the Rewards Program does not automatically mean you have agreed to receive marketing emails unless you have separately opted in.

You can manage your marketing preferences or unsubscribe from marketing communications at any time.

Service messages relating to your rewards account, points, redemptions, or program changes may still be sent where necessary to administer the program.

22. Limitation of Liability:

Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded, including your statutory consumer rights.

Subject to this, Countrydale will not be responsible for any loss arising from misuse of your account, unauthorised access caused by your failure to keep login details secure, technical disruption outside our reasonable control, or rewards being unavailable, amended, or withdrawn.

23. Governing Law:

These Terms & Conditions are governed by the laws of England and Wales.

If you live in Scotland, Northern Ireland, or another jurisdiction, you may also have rights under local consumer protection laws that cannot be excluded.

24. Contact Us:

If you have any questions about the Countrydale Rewards Program, points, rewards, or these Terms & Conditions, please contact us at:

support@countrydale.co.uk